Conceptually, the key thing to digest is this fundamental fact:
- In homology, every cycle, considered as an abstract space in its own right, is a boundary. Except 0-cycles. For 0-cycles to be boundaries, you need a balanced number of $+$ and $-$ signs.
So the point of reduced homology is to create a context where all cycles are boundaries (in possibly larger spaces -- say if you're dealing with the space $X$, all cycles in $X$ are boundaries in the cone on $X$, $CX$. But that's just one way to make sense of this). So then the problem of whether or not a cycle in a fixed space is a boundary becomes an extension problem. The cycle may be an abstract boundary, but the object that it's the boundary of may not map into the space you want.
This problem becomes more elaborate in other homology theories, like singular bordism. Because here you have many manifolds which themselves are not boundaries -- so even constant maps from these manifolds to your space $X$ represent non-trivial elements of singular bordism. So they don't tell you anything interesting about your space $X$.
But your technical question has a technical answer. You have your augmentation map $H_0(X) \to \mathbb Z$ given by taking the sums of the signs of your 0-cells, mapped into $X$. The kernel of this map is reduced homology. But any map to $\mathbb Z$ is split, so there is a map back $H_0(X) \to \overline{H_0}(X)$. This map back I believe is not natural unless you know $X$ is connected.