This question is inspired by this question on collecting cereal toys.
Imagine a cereal manufacturer starts a promotion where their customers have to collect 5 different coupons which they can redeem for a free packet of cereal. They expect their customers to have to buy $137/12 \approx 11.4..$ packets of cereal on average to get the free packet and very roughly this is equivalent to giving a discount of 10% to their customers and they can budget for this and balance the cost against expected increase in sales. But what if large groups of friends get together and freely exchange coupons to get the 5 they require? What is the calculation?
For a single customer with no swapping the expectation is that they will have to buy on average $1 + \frac 5 4 + \frac 5 3 + \frac 5 2 + 5 \approx 11$ packets. Now if a group of 10 customers get together and swap coupons in an optimal manner, a naïve calculation might be $\left( 1 + \frac 5 4 + \frac 5 3 + \frac 5 2 + 5 \right) \frac 1{10} \approx 1 $, which is obviously not correct.
What is the correct way to do this, so that the manufacturer can correctly estimate the cost of the promotion? For the exercise assume the average size a typical group of friends is known, e.g. ten.