In general, for any factor in the denominator $(ax + b)^n$, where $n > 1$, we need to account for each multiplicity of factors: $$\frac{A}{ax + b} + \frac{B}{(ax + b)^2} + \cdots + \frac Z{(ax + b)^n}$$
So...You need to decompose as follows:
$${x^2 + 11 x\over (x-1){\bf (x+1)^2}} = {A\over x - 1} + {B\over {\bf x + 1}} + {C\over {\bf (x+1)^2}}.$$
Then essentially we solve for $$A(x+1)^2 + B(x-1)(x+ 1) + C(x-1) = x^2 + 11x + 0$$ by matching up coefficients. (It's like how we find the greatest common denominator, which is then set equal to the numerator of the original integrand.
Simpler yet:
$x = 1 \implies 4A = 12 \implies A = 3.\;$
Putting $x = -1 \implies -2C = -10 \implies C = 5$.
Now just solve for B: $x = 0 \implies A - B - C = 0 \implies B = A-C = 3-5 = -2$.
This gives us $${x^2 + 11 x\over (x-1)(x+1)^2} = {3\over x - 1} - {2\over x + 1} + {5\over (x+1)^2}$$