To illustrate @Solipsist's answer and make the distinction between the interpretations clearer for anyone confused:
Interpretation 1
Label the cells $0,1,2$, make the balls indistinguishable and mark them by *. When each arrangement is equally likely, there are only $10$ possible outcomes for the number of balls in each cell:
$$\begin{array}{|c|c|c|}
\hline
0&1&2\\
\hline
&&***\\
\hline
&\color{red}{*}&\color{red}{**}\\
\hline
&\color{red}{**}&\color{red}{*}\\
\hline
&***&\\
\hline
\color{red}{*}&&\color{red}{**}\\
\hline
&\ldots\\
\hline
\color{red}{**}&\color{red}{*}&\\
\hline
***&&\\
\hline
\end{array}$$
Permissible outcomes are marked in red. The number of outcomes is given by a stars-and-bars problem, to find the number of 3-tuples of non-negative integers whose sum is 3, which is simply $\binom{3+3-1}{3-1}=10$. There are $4$ impermissible outcomes: $3$ where all balls are in $1$ cell and $1$ where each cell has exactly $1$ ball. So the probability is $\frac{6}{10}=\frac{3}{5}$.
Interpretation 2
As before, label the cells $0,1,2$ but now label the balls $a,b,c$. If each ball is equally likely to fall into each cell, there are $27$ outcomes. The possible outcomes of where the balls end up are the numbers $0$ to $26$ in ternary:
$$\begin{array}{|c|c|c|}
\hline
a&b&c\\
\hline
0&0&0\\
\hline
\color{red}{0}&\color{red}{0}&\color{red}{1}\\
\hline
\color{red}{0}&\color{red}{0}&\color{red}{2}\\
\hline
\color{red}{0}&\color{red}{1}&\color{red}{0}\\
\hline
\color{red}{0}&\color{red}{1}&\color{red}{1}\\
\hline
0&1&2\\
\hline
&\ldots\\
\hline
\color{red}{2}&\color{red}{2}&\color{red}{1}\\
\hline
2&2&2\\
\hline
\end{array}$$
The permissible arrangements have one empty cell, so they are missing exactly one cell-number ($0$, $1$ or $2$). So the probability that cell $2$ is the only empty cell is the probability that $a,b,c$ are in either cell $0$ or $1$, i.e. $\left(\frac23\right)^3$, minus the probability that $a,b,c$ are all in cell $0$ or $1$, i.e. $\frac2{3^3}$. By symmetry this is the same when cell $0$ or $1$ is the only empty cell so the probability, as @johnson showed, is $3\left(\frac{2^3}{3^3}-\frac{2}{3^3}\right)=\frac{18}{27}=\frac23$.
You can easily demonstrate that the two probabilities are different by looking at the full tables of outcomes. The distinction between the interpretations is whether you consider a difference between the cases:
- $a,b$ are in cell $0$ but $c$ is in cell $1$
- $a,c$ are in cell $0$ but $b$ is in cell $1$
The book considers these to be identical, so they aren't given separate probabilities. Without specifying the probability space, or what outcomes were equally likely, it's not perfectly clear what the question was intending. But it is slightly implied to be the second.