We know that the equation has not solutions over $\mathbb{Z}\backslash\{0\}$, but this does not imply that it doesn't have any solutions over the field $\mathbb{Z}/p\mathbb{Z}$ without using $0$. You are asked to show that there are no solutions when we take $p=17$, but there are when we take $p=19$.
The group $\left(\mathbb{Z}/17\mathbb{Z}\right)^*$ has order $16$. So any element $(x^4)^4\equiv x^{16}\equiv 1\pmod{17}$. That means that any value of $x^4$ in $\left(\mathbb{Z}/17\mathbb{Z}\right)^*$ must be a solution to $y^4\equiv 1\pmod{17}$. The only solutions are $\left\{\pm 1, \pm 4\right\}$. Now you only have to show that there are no combinations of these numbers that satisfy the equation.
The strategy for the case $p=19$ is just to find a set of elements that satisfy the equation. I would just make a list of the values that $x^4$ can take modulo $19$ and try to fit them together to satisfy the equation.